✨ Shei Lavish Concierge — FAQ
Q: What services do you offer?
A: We provide personalized concierge, lifestyle, organization, and shopping services designed to save you time and make life easier.
Q: How do I book a service?
A: You can book directly through our website or contact us via email/phone. Appointment times are scheduled based on availability.
Q: Can I reschedule my appointment?
A: Yes! Please notify us at least 24 hours in advance to reschedule without penalty.
Q: What is your cancellation policy?
A:
- 24+ hours notice: No fee
- Less than 24 hours: 50% service fee
- Same-day or no-shows: Full service amount
Q: Are your services refundable?
A: All services are non-refundable once the appointment has begun or the service is completed. Client satisfaction is our priority, and we’ll make reasonable adjustments if expectations aren’t met.
Q: How do you handle purchases for clients?
A: Receipts are provided for all items purchased on your behalf. Returns are only allowed if the retailer’s policy permits, and must be requested within 48 hours of delivery. Any restock or shipping fees are the client’s responsibility.
Q: What about membership plans?
A: Memberships are non-refundable once the month begins. Unused sessions do not roll over but can be rescheduled within the same month if availability allows.
Q: Do you offer same-day services?
A: Same-day appointments may be available depending on scheduling and availability—please contact us directly.
Q: How do I report an issue or request an adjustment?
A: Contact us within 24 hours of your appointment or delivery, and we’ll make reasonable corrections to ensure satisfaction.
Q: Do you deliver items you purchase?
A: Yes, we deliver to the address you provide. Delivery times depend on the retailer, and any shipping or restock fees are the client’s responsibility.