✨ Shei Lavish Concierge — Return & Refund Policy
Because Shei Lavish provides personalized services and time-based appointments, all sales are considered final. Client satisfaction is always our priority.
Services: All concierge, organization, shopping, and lifestyle services are non-refundable once the appointment has begun or the service is completed. To reschedule, please notify us at least 24 hours in advance to move your session without penalty.
Cancellations:
- 24+ hours notice: No fee
- Less than 24 hours notice: 50% service fee
- Same-day cancellations or no-shows: Full service amount charged
Products & Purchases: If Shei Lavish purchases items on your behalf:
- Receipts will be provided
- Returns allowed only if the store permits
- Requests must be made within 48 hours of delivery
- Any restock fees or return shipping costs are the client’s responsibility
Membership Plans: Memberships are non-refundable once the month has started. Unused sessions do not roll over but may be rescheduled within the same month if availability allows.
Satisfaction Promise: If something wasn’t completed to your expectations, contact us within 24 hours and we’ll make reasonable adjustments or corrections.